Limited Warranty Period and Terms
They vary according to product type:
- Various protective cases: 3 months
- Various storage bags: 6 months
- Various portable bases: 12 months
- Bluetooth receiver and transmitter: 12 months
- JoyGrip Rechargeable Grip Handle: 12 months
- Power charger: 12 months
- Other consumable products will be replaced within 5 days if they are defective.
◉ All warranty services only cover damage that occurs during normal use, and do not include damage caused by human factors such as drops and water leaks.
◉Damage caused by improper use is not covered by the warranty. For example, if the grip protective case is stored improperly when not in use, it may cause deformation.
◉ During the warranty period, all products will be replaced with new ones and will not be repaired.
◉ If the products are not purchased through authorized dealers, or if proof of purchase cannot be provided or there is no agency label on the product box, any warranty service is not applicable.
latest news
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ROG Ally X bracket grip protective case special...
We made a special quick-release protective upper cover for the ROG Ally X stand grip protective case Provides players who don’t want to use a storage bag with a protective yet lighter carrying solution!
ROG Ally X bracket grip protective case special...
We made a special quick-release protective upper cover for the ROG Ally X stand grip protective case Provides players who don’t want to use a storage bag with a protective yet lighter carrying solution!
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ROG Ally X tempered glass screen protector: Pos...
We have launched the positioning artifact version (commonly known as the film artifact) tempered glass screen protector for ROG Ally X! Make it easier for you to DIY without failure! Also added Matte anti-glare version, and the HD version has been upgraded to enhance anti-fingerprints!
ROG Ally X tempered glass screen protector: Pos...
We have launched the positioning artifact version (commonly known as the film artifact) tempered glass screen protector for ROG Ally X! Make it easier for you to DIY without failure! Also added Matte anti-glare version, and the HD version has been upgraded to enhance anti-fingerprints!
-
Steam Deck OLED: White limited edition rocker c...
Take a sneak peek! The theme color rocker cap analog cover and back button enhancement kit will be launched soon for "Steam Deck OLED: White Limited Edition". Please stay tuned for our latest news to announce the release date!
Steam Deck OLED: White limited edition rocker c...
Take a sneak peek! The theme color rocker cap analog cover and back button enhancement kit will be launched soon for "Steam Deck OLED: White Limited Edition". Please stay tuned for our latest news to announce the release date!
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AudioDrive USB-A, the Bluetooth audio receiver ...
AudioDrive USB-A, the Bluetooth audio receiver and transmitter with the highest CP value, is about to be released soon! Using Bluetooth 5.2 chip, it brings lower latency and more stable connection than Bluetooth 5.0! Compared with the AudioStick, the upright universal design is more suitable for the USB slot of the PS5 host. Avoid blocking other USB slots.
AudioDrive USB-A, the Bluetooth audio receiver ...
AudioDrive USB-A, the Bluetooth audio receiver and transmitter with the highest CP value, is about to be released soon! Using Bluetooth 5.2 chip, it brings lower latency and more stable connection than Bluetooth 5.0! Compared with the AudioStick, the upright universal design is more suitable for the USB slot of the PS5 host. Avoid blocking other USB slots.